: Eve Boutique ~ The Dress and Accessory Boutique

ONLINE STORE SHIPPING, PRIVACY AND RETURNS POLICY

Please note the following policies apply to our online store customers only. We use express Australia Post bags for all of our shipping. We charge a flat rate of $9.00 even on multiple items* If your order is placed before 4pm, we will endeavour to dispatch your item for next day delivery. We aim to get your goods out to you within 1-3 working days in metro areas and 1-5 working days for country/rural areas. We will ship any exchanges free of charge once only. However we do reserve the right to charge for excessive shipping costs on chosen exchange items. Any requests for exchanges there after are at the cost of the customer. International Shipping will be available soon.

SALE ITEMS: Items reduced to a sale price may have slight imperfections and or minimal shop soiling caused through the garments being tried on. We are happy to refund or exchange your item under the below listed returns policy if you are unhappy with your item.

Returns:

We will accept returns for any reason under the condition that the item is still as new and provided you ensure the following:

You must return the item within 7 days after receiving it.

The tags must still be in tact and there are no visible signs of wear, including perfume or cigarette odours, make-up, deodorant, hair spray, crushed tags, and perpiration odours. We will refuse a refund if the products are not returned as new.
All packaging and tags must be in tact and the gift bag must also be returned. A $5.50 un returned packaging fee will be charged for un returned packaging.
We are sorry but we do not refund shipping costs.
Any compilemtary gifts sent with the items must also be returned. You will be charged for these items if they are not returned.

Slip your item into an Australia Post Pre-Paid Express Post Satchel ensuriong the item is wrapped in the same manner as you received it; you will be issued with a small sticker containing the tracking id. Please email Eve boutique with this number for our reference. If this is not provided we will not take any responsibility if lost in transit. Please use only Express or Registered post as these types provide tracking should your return/exchange go missing. Please do not use normal post as this does not provide any tracking.

Ensure that your items are sent back neatly and wrapped inside to keep them clean and dry. Any items received in less than new condition will not be accepted.

Please Note:

In the event of a return or exchange, we must be notified within 3 days of you receiving your garment/items if you require a refund or exchange. Returns and exchanges must be received by us no later later than 1 week after you received your item.

If you do not notify us of a return and or the item is returned out side of the 7 day return policy you will either be refused a refund or charged a 25% fee due to the garment being made unavailable for sale for longer than necessary.

NEXT DAY DELIVERY:

You will receive your item the next day if:

You place your order before 4pm on a Monday, Tuesday, Wed or Thursday.
If your item is in stock
Your delivery address is within that of the next day dleivery area that is offered with Australia Post on their express post bags

BRIDAL JEWELLERY and GIFT WITH PURCHASE:

OUR GIFT WITH PURCHASE PROMOTION IS FOR A LIMITED TIME ONLY AND CAN BE WITHDRAWN AT ANY TIME. Any items returned with this promotion must be returned with the gift.

For example if you order a piece of jewellery with a different coloured crystal to that of which we stock.

REFUNDS ARE PROCESSED FRIDAY OF EVERY WEEK.

Please send item back to:

Attention: Returns/Exchanges

Eve boutique

Shop 3, 1 Ocean Street

Maroochydore, QLD 4558.

*Please Note: For large quantity and/or value orders, we reserve the right to charge a flat re-stocking fee of $10.00 if the majority of the order is returned to cover admin costs. We also reserve the right to charge for the cost of excessive shipping, we will contact you with these costs prior to shipping.

enquiry@eveboutique.com.au.

PRIVACY

Your privacy is important to us. Please note that all personal details provided will remain with eveboutique.com.au and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for eveboutique.com.au use only.

Facebook and use of social media plugins-

Before you use social media plug ins we recommend you read the below facebook link

http://www.facebook.com/help/?faq=203587239679209&ref_query=social+plugins