SHIPPING AND RETURNS POLICY  and GIFT WITH PURCHASE PROMOTION TERMS AND CONDITIONS

 We use express Australia Post bags for all of our shipping. We charge a flat rate of $8.50 even on multiple items* We aim to get your goods out to you within 1-3 working days in metro areas and 1-5 working days for country/rural areas. We will ship any exchanges free of charge once only. However we do reserve the right to charge for excessive shipping costs on chosen exchange items. Any requests for exchanges there after are at the cost of the customer.  International Shipping will be available soon.

Returns:

We will accept returns for any reason under the condition that the item is still as new and provided you ensure the following:

• You must return the item within 7 days after receiving it.

• The tags must still be in tact and there are no visible signs of wear, including perfume or cigarette odours, make-up, deodorant, hair spray, crushed tags, and perpiration odours. We will refuse a refund if the products are not returned as new.
• All packaging and tags must be in tact and the gift  bag must also be returned. A $5.50 un returned packaging fee will be charged for un returned packaging.
• We are sorry but we do not refund shipping costs.

Slip your item into an Australia Post Pre-Paid Express Post Satchel; you will be issued with a small sticker containing the tracking id.  Please email Eve boutique with this number for our reference. If this is not provided we will not take any responsibility if lost in transit. Please use only Express or Registered post as these types provide tracking should your return/exchange go missing. Please do not use normal post as this does not provide any tracking.

Ensure that your items are sent back neatly and wrapped inside to keep them clean and dry. Any items received in less than new condition will not be accepted. 

Please Note: In the event of a return or exchange, we must be notified within 3 days of you receiving your garment/items if you require a refund or exchange. Returns and exchanges must be received by us no later later than 1 week after you received your item.

BRIDAL JEWELLERY and GIFT WITH PURCHASE:

OUR GIFT WITH PURCHASE PROMOTION IS FOR A  LIMITED TIME ONLY AND CAN BE WITHDRAWN AT ANY TIME. Any items returned with this promotion must be returned with the gift.

For example if you order a piece of jewellery with a different coloured crystal to that of which we stock.

REFUNDS ARE PROCESSED FRIDAY OF EVERY WEEK.

Please send item back to:

Attention: Returns/Exchanges

Eve boutique

Shop 3, 1 Ocean Street

Maroochydore, QLD 4558.

*Please Note: For large quantity and/or value orders, we reserve the right to charge a flat re-stocking fee of $10.00 if the majority of the order is returned to cover admin costs. We also reserve the right to charge for the cost of excessive shipping, we will contact you with these costs prior to shipping.

enquiry@eveboutique.com.au. 

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